Tour operators reassure holidaymakers about safe Turkey holiday
Thomas Cook among companies running operations as normal.

Travel firms are attempting to reassure customers due to fly out to Turkey that flights and holidays are operating as normal following this weekend’s failed coup. However, a company that helps people deal with holiday complaints said those due to head to the country in the next few days should be offered the chance to obtain a refund or amend their trip.

According to the Association of British Travel Agents, around 50,000 British holidaymakers are currently believed to be in Turkey.

Thomas Cook was offering free cancellations and amendments to customers due to fly out on Sunday 17 July, though the company has made clear that “normal terms and conditions” now apply.

In a statement posted on its website on Monday 18 July it said: “There has been no change to Foreign and Commonwealth Office (FCO) advice regarding travel to Turkey following the events on Friday night. Our flight and holiday programme is operating as normal, and our staff on the ground in resort tell us is that everything is calm and customers are enjoying their holidays.” It added that any customers who were concerned should contact the company on 01733 224536.

In a joint statement, Thomson and First Choice said “normal booking conditions apply for all travel dates to Turkey”. They added that all flights departing on Monday 18 July 2016 were operating as normal, though they were continuing to “closely monitor the situation”.

Turkish Airlines has announced that for flights to and from the country between 15 July and 20 July inclusive, “all rebooking/re-routing will be made without any charge”, and for unused tickets “refund[s] will be made without any charge”. It said the validity of tickets can be extended until 15 August without penalty.

The FCO said the situation in Turkey appeared to be calming, but it added: “The security environment, however, remains potentially volatile. Following earlier disruption, flights to and from airports in Turkey are returning to normal, although some disruption remains and you should check with your airline or tour operator before travelling.”

It said travellers “should take extra care in public places – particularly those visited by foreigners” and added that apart from Marmaris on the south-west coast, “the coastal resorts do not appear to be significantly affected at present … Continue to exercise vigilance in resort areas.”

The Association of British Insurers has said that those booked to travel to Turkey should contact their tour operator, travel agent or airline for advice. It added: “If alternative arrangements are made, you should be able to transfer your travel insurance to the new destination.”

Meanwhile, HolidayTravelWatch, a company that helps people complain and make a claim if something goes wrong, argued that a “significant change” had arisen with holidays to Turkey.

Spokesman Frank Brehany said: “There is no question that British holidaymakers scheduled to travel to Turkey in the next few days will be concerned as to their safety, particularly as the effect of this coup is likely to last for some weeks ahead.”

He said it was therefore time for travel firms to “recognise their obligations” under the package travel regulations, which set out what happens when there are “significant alterations to essential terms”, and offer customers penalty-free refunds or cost-free changes to holidays.


Write comment



Turkish Airlines offers new int'l flights from Izmir
Munich, Hamburg, Berlin and Kuwait City
European bank invests €70M in Turkish-run marinas chain
This agreement is testament to D Marinas’ success
World Bank supports Turkish sustainable cities project
Bank provides over $86.5M loan to back Turkey’s infrastructure financing
Russia, Turkey to set 2019 as mutual cultural year
An intensive program of cultural activities
Domestic trips rise 12.8 pct in 2017
Residents made 77.1M domestic trips in 2017, official data shows
Ethnosports Culture Festival to be held in Istanbul
More than 800 athletes will compete in 13 branches
Turkish Airlines, Belavia sign codeshare agreement
Airlines will reciprocally add their flight codes on flights connecting Istanbul and Minsk
Numan Kurtulmuş: '2019 will be Turkish Culture Year in Russia'
Speaking at the 25th Moscow International Travel and Tourism Exhibition (MITT)
Islamic art gallery draws diplomats to show in Ankara
Daylong exhibit shows Turkey's artistic heritage
Turkish housing sales slip in February
Property sales in February down 5.4pct year-on-year, according to official data
Minister of Culture and Tourism of Turkey Numan Kurtulmuş Outlines Strategic Vision
Intercultural Dialog of Ideas and Values from Increasing Global Tourism is the key
World's Preference in Healthcare Tourism: Turkey...
Healthcare tourism is developing day after day in Turkey.
Turkey’s turbulance to cover the huge tourism losses
sum of $8 billion to $10 billion total loss is estimated in Turkey’s 2016 gross tourism income
Turkey restarts a rising trend in tourism amid a huge drop
With fewer tourists, retail sales have suffered
Tiger Woods on the stage in Turkish Airlines Open 2016
Turkish Airlines will present the fourth edition of the Turkish Airlines Open this November
Austrian archeologists in Ephesus fired due to the political tensions
The Ministry cancelled the program in İzmir Selcuk 2 months before the normal period.
European tourists regain trust in Turkey upon return of Russians
Leading travel agency chains chairman is optimistic
Russian Tourists back ‘at home’ on Turkish Beaches
Russian Tourists Return To Turkish Beaches At End Of Vacation Season
Turkey seeks visitors from Oman
The upcoming Eid Al Adha holidays will help boost tourist revenue.
Turkey ready to enjoy a high flow of Russian tourists in September
Russia has lifted its ban on charter flights to Turkey.
Turkey calms down, resorts ready to welcome guests
UK Foreign Office relaxes travel advice
Choice to expand Clarion hotels in Turkey
Two new properties by Clarion hotels are to be located in Istanbul and a third in Kahramanmaraş.